Q: What if I loose my keys ?

A: We do not cut keys. Your spare key can be used to open your box and have the lock replaced with a new set of keys. If you loose both of your keys, then in your presence, we will drill the lock open and have the them replaced.


Q: What if I forget my Personal Access Code (PAC) ?

A: You will need to visit us during office hours to have your code changed. This process will take approximately 20 minutes. In an emergency situation after hours, senior management can be contacted.


Q: Can I store firearms in the Vault ?

A: Yes. The SAPS Licensing Department has approved Reserve Holdings for the safe custody of firearms.


Q: Can there be more than one user per box ?

A: Yes. At a cost of R40-00 per month an additional user can be added to the system.